Our Promise to You

Every Nimiraa piece is crafted to be worn, cherished, and passed on. But we also understand that tastes evolve and moments change. Our Lifetime Exchange and Buy-Back programme ensures that your investment in Nimiraa remains valuable — always.

This policy is applicable on all pieces purchased directly from nimiraa.com or our authorised retail presence, once the 30-day return window has passed.

How It Works

You may initiate a Lifetime Exchange or Buy-Back by writing to us at care@nimiraa.com or visiting us in person. The value of your piece will be calculated based on the prevailing market rate of gold and gemstones on the date your request is raised, with applicable deductions for making charges and any discounts received at the time of original purchase.

If you received a complimentary gift with your purchase, its value will be deducted from the exchange or buy-back amount. You may also choose to return the gift to avoid this deduction.

For requests initiated online, a processing fee of ₹500 applies toward shipping and handling. This fee is waived when the exchange or buy-back is completed in person at our store.

Lifetime Exchange

If you choose to exchange your piece, the final value after quality inspection will be credited to your Nimiraa account as store credit. This credit is valid for 12 months from the date it is issued and may be used toward any future Nimiraa purchase. It cannot be encashed.

Lifetime Buy-Back

If you choose to return your piece for buy-back, the final value after quality inspection will be credited to your Nimiraa account. This amount is valid for 12 months and may either be used toward a future purchase or withdrawn to your bank account within 10 days of the quality check being completed.

Exchange & Buy-Back Values

Gold Jewellery Exchange — 100% of gold value at current market rate Buy-Back — 100% of gold value at current market rate

Diamond & Gemstone Jewellery Exchange — 100% of gold value plus 100% of diamond and gemstone value at current market rate Buy-Back — 100% of gold value plus 90% of diamond and gemstone value at current market rate

Valuation & Approval

Once your piece has been received and inspected, you will be shared a valuation. You have 15 days from the date of receiving this valuation to approve or decline it.

If you approve, the amount is credited to your account as described above. If you do not respond within 15 days, the amount will be automatically credited to your account. If you decline, your piece will be returned to you.

Please note that Nimiraa reserves the right to revise the exchange or buy-back value based on the outcome of our quality inspection.

What You Will Need

The original purchase certificate is required for all exchanges and buy-backs. Please store it safely with your piece. If the certificate is unavailable at the time of your request, a deduction will apply.

Items must be returned in a condition consistent with normal wear. Pieces that have been altered, repaired, or modified by anyone other than Nimiraa will not be accepted.

Exceptions

The following are not covered under this programme:

Pieces not purchased directly from nimiraa.com or our authorised retail presence are not eligible. Pieces purchased through unauthorised third-party sellers will not be accepted for exchange or buy-back.

Items showing signs of significant damage, structural alteration, or tampering beyond normal wear may be subject to a revised valuation or declined entirely.

Get in Touch

To initiate a Lifetime Exchange or Buy-Back, or if you have any questions about this programme, please reach out to us.

Email: care@nimiraa.com Hours: Monday to Saturday, 10am to 7pm IST